TERMS
Last Updated: January 15, 2022 please note that our return policy has been revised.
Our Office has moved and is not open to the public. Please make note of the address change
Topo Athletic Canada
c/o The Olde Shoe House Ltd. (TOSH)
P.O.Box 25056
Burlington, ON L7M0V8
RETURN POLICY
If you are not completely satisfied with your purchase, Topo Athletic Canada (o/a The Olde Shoe House Ltd (TOSH)) is pleased to offer the highest standard of customer service. All unworn merchandise may be returned in its original package, along with the receipt, for up to 30 days from the date of purchase. Refunds will only be made in the manner in which the payment was made. Shipping charges are non-refundable. We work hard to ensure that every order is filled correctly and that products we send are free from defects.
1. Only shoes with a Topo Athletic Canada customer receipt are processed.
2. All Returns must be pre-authorized. Authorization is available by e-mail (info@topoathleticcanada.ca) or by telephone (905.637.7747 ex#208). Merchandise with manufacturing defects will be replaced or refunded at our option
3. If you are returning an item for a refund we will credit the purchase price plus any sales tax paid for the item. Sorry, we do not refund shipping and handling charges or return shipping charges unless you were shipped an incorrect item or the item arrived damaged in some way, in which case you will receive a full refund of your original shipping, handling charges and return shipping charges.
4. Products on SALE or part of a promotion are final unless for exceptional circumstances.
5. All credits will be placed on the same credit card used for the original purchase. Allow one or two billing cycles for the credit to appear on your statement.
DEFECTIVE WORN PRODUCT POLICY
If you suspect a defect on worn merchandise, the merchandise must be returned for inspection and a determination of eligibility for a refund, exchange or merchandise credit. Any altered footwear (orthotics, laces, pads) will void the manufacturers warranty. Topo warrantee applies to any product purchased within six months. Proof of purchase MUST be supplied at time of return. Please call 1-905-637-7747 ex#208 for further instruction on returning defective merchandise.
PRIVACY/TERMS
Thank you for visiting topoathleticcanada.ca. The pages, features, information,
content, applications and service contained herein (collectively, the
“Website”) is owned and operated by Topo Athletic, LLC (“Topo Athletic,” “we,”
or “us”). By accessing, browsing and shopping at this Website, you agree,
without limitation, to be legally bound by all the terms and conditions
contained in this Terms of Use Agreement (“Agreement”). If you do not agree,
please exit this Website.
We may, from time to time, modify the terms of this Agreement. When we make
changes, we will post those changes here. Your use of the Website following any
such modification constitutes your agreement to the terms of the modified
Agreement. The date of the most recent update is listed at the top of this
Agreement.
Privacy
Please review our Privacy Policy, which also governs your use of the Website,
to understand our privacy practices. The terms and conditions of our Privacy
Policy are incorporated herein and made a part of this Agreement.
Product purchase
From time to time, we may offer products for sale as part of the Website. We
reserve the right to change the descriptions, specifications, and prices of the
products offered on the Website without notice and at any time. Topo Athletic
does not warrant that such descriptions, specifications and prices of such
products are accurate, complete or current at all times. Such products may not
be available for delivery to your country of residence. Our delivery to you of
an email confirmation following your placement of an order does not constitute
our acceptance of such order, and we reserve the right to reject such order or
limit the quantity of products under such order. We reserve the right to refuse
service, terminate accounts, remove or edit content, or cancel orders in our
sole discretion, including, without limitation, if we believe that user conduct
violates applicable law or is harmful to the interests of Topo Athletic.
Ownership
Unless otherwise indicated, this Website and all of its content are protected
under applicable copyrights, trademarks and other proprietary (including, but
not limited to, intellectual property) laws, including without limitation those
of the United States, and all content and intellectual property rights therein
are the property of Topo Athletic or the material is included with the
permission of the rights owner and is protected pursuant to applicable
copyright and trademark laws. ALL RIGHTS RESERVED.
The posting of any content on this Website does not constitute a waiver of any
right in such content. You do not acquire ownership rights to any content
viewed through this Website. Except as otherwise provided herein, none of this
content may be used, copied, reproduced, distributed, republished, downloaded,
modified, displayed, posted or transmitted in any form or by any means,
including, but not limited to, electronic, mechanical, photocopying, recording,
or otherwise, without our express prior written permission.
Permission is hereby granted solely to the extent necessary to lawfully access
and use this Website and its content to display, download, archive and print in
hard copy, portions of this Website on a temporary basis and for your
individual use only, provided you do not modify the materials and that you
retain any and all copyright and other proprietary notices contained in the
materials.
Trademarks
Topo Athletic, the Topo Athletic logo, all product names, all page headers, all
custom graphics, all button icons, all trademarks, service marks and logos
appearing on this Website, unless otherwise noted, are service marks,
trademarks (whether registered or not) and/or trade dress of Topo Athletic (the
“Marks”). All other trademarks, product names, company names, logos, service
marks and/or trade dress mentioned, displayed, cited or otherwise indicated on
the Website are the property of their respective owners. You are not authorized
to display or use the Marks in any manner without our prior written permission.
You are not authorized to display or use trademarks, product names, company
names, logos, service marks and/or trade dress of other owners without the
prior written permission of such owners. The use or misuse of the Marks or
other trademarks, product names, company names, logos, service marks and/or
trade dress or any other materials contained herein, except as permitted
herein, is expressly prohibited.
Restrictions on use
All content and material on the Website, such as text, graphics, video, logos,
photographs, icons, images, and audio clips, are the property of Topo Athletic
and are protected by United States and international copyright laws. The
compilation of all content and material on the Website is the exclusive
property of Topo Athletic and protected by U.S. and international copyright
laws. Content and material from the Website may not be copied, except by a user
solely for his or her personal use, and such content and material may not be
distributed, republished, uploaded, posted, or transmitted in any way, without
the prior written consent of Topo Athletic. Modification or use of the content
or material for any other purpose would violate Topo Athletic’s intellectual
property rights. The content and material on the Website is provided for lawful
purposes only. Any intellectual property embodied in the Website, including
without limitation patents, issued or pending, are the sole property of Topo
Athletic.
If you choose to register your personal information into a new account within
our Website (become a “Registered User”), your access to and use of certain
components of the Website is subject to verification of your authority to so
access and use such components of the Website. You shall hold and secure any
username and password that provides you access to the Website or any particular
component thereof as strictly confidential, and you shall not allow any other
person access to or use of such username and password. You are responsible for
any and all activity related to the Website accessed or used via your account.
You shall immediately notify Topo Athletic of any actual or suspected
unauthorized use of your username and password by sending an email to info@topoathleticcanada.ca.
We may add, delete, remove, modify, disable, suspend or restrict some or all of
the Website at our sole discretion without notice to you, and you acknowledge
that: (i) you may no longer be able to use the Website to the same extent, or
at all, as prior to such events, and (ii) we shall have no liability to you or
any third party in such case. We shall not be liable in any event for the
addition, deletion, removal, modification, disabling, suspension or restriction
of access to or use of any or all of the Website.
Use of and Registration in the Website is void where prohibited. By using the
Website as a Registered User, you represent and warrant that (a) all
information you submit is truthful and accurate; (b) you will maintain the
accuracy of such information; (c) you are 13 years of age or older; and (d)
your use of the Website does not violate any applicable law or regulation. Your
Registration may be terminated without warning, if we believe that you are
under 13 years of age.
Notice of copyright infringement
When we become aware of allegations of copyright infringement in material
distributed via the Website, we will investigate the allegations and take
appropriate action.
If you believe that your work has been copied and is accessible on our Website
in a way that constitutes copyright infringement, please provide us with the
following information:
- Identification of the copyrighted work claimed to have been infringed
- Identification of the allegedly infringing material on the Website that is requested to be removed;
- Your name, address, and daytime telephone number, and an email address if available, so that we may contact you if necessary;
- A statement that you have a good faith belief that the use of the copyrighted work is not authorized by the copyright owner, its agent, or the law;
- A statement that the information in the notification is accurate and, under penalty of perjury, that the signatory is authorized to act on behalf of the owner of an exclusive copyright right that is allegedly infringed, and
- An electronic or physical signature of the copyright owner or someone authorized on the owner’s behalf to assert infringement of copyright and to submit the statement.
Please
send this information to:
The Olde Shoe House Ltd
Attn.: Copyright Infringement
P.O.Box 25056
Burlington, ON L7M0V8
info@topoathleticcanada.ca
User-Generated Content
You are responsible for text, photographs, images, illustrations, graphics,
sound recordings, video, audio-video clips, and other material (collectively,
“User-Generated Content”) that you post. Under no circumstances will we be
liable in any way for any User-Generated Content. You can be held personally
liable for comments that are defamatory, obscene, or libelous, or that violate
this Agreement, an obligation of confidentiality, or the rights of others. If
any part of the User-Generated Content you post is not your original work, it
is your responsibility to obtain any necessary permission to post it.
Because we do not control the User-Generated Content posted on or through this
Website, we cannot and do not warrant or guarantee the truthfulness, integrity,
suitability, or quality of that User-Generated Content. You also agree and
understand that by accessing this Website, you may encounter User-Generated
Content that you may consider to be objectionable. We have no responsibility
for any User-Generated Content, including without limitation any errors or
omissions therein. We are not liable for any loss or damage of any kind you may
claim was incurred as a result of the use of any User-Generated Content posted,
emailed, transmitted or otherwise made available on or through this Website.
The User-Generated Content posted on or through this Website expresses the
personal opinions of the individuals who posted it and does not necessarily
reflect the views of Topo Athletic or any person or entity associated with Topo
Athletic.
You shall retain any copyrights that you own in any original User-Generated
Content you post. We do not claim any copyrights in User-Generated Content.
However, by using this Website you are granting us a nonexclusive, fully paid,
worldwide, perpetual, irrevocable, royalty-free, transferable license to use,
copy, modify, distribute, publicly display and perform, publish, transmit,
remove, retain repurpose, and commercialize User-Generated Content you post in
any and all media or form of communication whether now existing or hereafter
developed, without obtaining additional consent, without restriction,
notification, or attribution, and without compensating you in any way, and to
authorize others to do the same. For this reason, you should not post any
User-Generated Content (including any photographs, videos, confidential
information, or product ideas) to which you do not agree to grant to us the
above-described licensed rights.
We have the right, but do not assume the obligation, to: monitor and/or review
all User-Generated Content; require that you avoid certain subjects; remove or
block any User-Generated Content at any time without notice at our sole and
absolute discretion; disclose any User-Generated Content and the identity of
the user who posted it in response to a subpoena or whenever we believe that
disclosure is appropriate to comply with the law or a court order, to prevent
or investigate a possible crime or other violation of law, to protect the
rights of Topo Athletic or others, or to enforce this Agreement; and terminate
your access to and use of this Website, or to modify, edit or block your
transmissions thereto in our sole discretion. You agree that our exercise of
such discretion shall not render us the owners of User-Generated Content you
post, and that you will retain ownership thereof as described above.
It is a condition of this Agreement that you do not upload, post, transmit or
otherwise make available any User-Generated Content that: (i) is unlawful,
harmful, hateful, threatening, abusive, harassing, libelous, defamatory,
obscene, vulgar, pornographic, profane, racially disparaging, indecent, or
invasive of another’s privacy, (ii) constitutes or encourages activity
illegal under criminal or civil law, (iii) is false, misleading, or fraudulent,
(iv) you do not have a right to make available under any law or under
contractual or fiduciary relationships (such as inside information or
proprietary and confidential information learned or disclosed as part of
employment relationships or under nondisclosure agreements), (v) violates or
infringes upon the rights of others, including User-Generated Content which
violates the patent rights, copyrights, trademark rights, privacy rights,
publicity rights, trade secret rights, confidentiality rights, contract rights,
or any other rights of any individual, living or deceased, or any legal entity,
(vi) contains the image, name or likeness of anyone other than yourself, unless
(1) that person is at least eighteen years old and you have first obtained
his/her express permission or (2) that person is under eighteen years old but
you are his/her parent or legal guardian, (vii) solicits any private or
personal information from an individual, (viii) solicits money, good or
services for personal gain, (ix) contains software viruses or any other
computer code, files or programs designed to interrupt, destroy or limit the
functionality of any computer software or hardware or telecommunications
equipment, (x) contains advertising, promotions or marketing, or which
otherwise has a commercial purpose, (xi) impersonates any person or entity or
falsely state or otherwise misrepresents your affiliation with a person or
entity, or (xii) violates any local, state, national or international law,
rule.
Links to third-party websites
The Website may link to other websites which are not maintained by Topo
Athletic and which are owned and operated by third parties. You acknowledge
that we are not responsible for the operation of, or content located on or through,
any third-party websites. The inclusion of a link to such website does not
imply endorsement by Topo Athletic and/or the Website. Viewing of any website
linked to the Website is at your own risk.
Social
Networking Services
You may enable or log in to our Website via various online third party
services, such as social media and social networking services like Facebook or
Twitter (“Social Networking Services”). By logging in or directly integrating
these Social Networking Services into the Website, we make your online
experiences richer and more personalized. To take advantage of this feature and
capabilities, we may ask you to authenticate, register for or log into Social
Networking Services on the websites of their respective providers. As part of such
integration, the Social Networking Services will provide us with access to
certain information that you have provided to such Social Networking Services,
and we will use, store and disclose such information in accordance with our
Privacy Policy. For more information about the implications of activating these
Social Networking Services and Topo Athletic’s use, storage and disclosure of
information related to you and your use of such services within our Website
(including your friend lists and the like), please see our Privacy Policy at http://www.topoathleticcanada.ca/terms.
However, please remember that the manner in which Social Networking Services
use, store and disclose your information is governed solely by the policies of
such third parties, and Topo Athletic shall have no liability or responsibility
for the privacy practices or other actions of any third party site or service
that may be enabled within the Service.
In addition, Topo Athletic is not responsible for the accuracy, availability or reliability of any information, content, goods, data, opinions, advice or statements made available in connection with Social Networking Services. As such, Topo Athletic is not liable for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such Social Networking Services. Topo Athletic enables these features merely as a convenience and the integration or inclusion of such features does not imply an endorsement or recommendation.
Indemnification
You hereby agree to indemnify, defend and hold harmless Topo Athletic and each
of their officers, directors, representatives, agents and employees
(collectively, the "Indemnitees") from and against any and all
liability, damages and costs (including, without limitation, attorneys' fees)
incurred by the Indemnitees in connection with your use of the Website,
including without limitation with respect to any claim arising out of any
content that you submit or breach or alleged breach of any of your contained in
this Agreement. Topo Athletic reserves the right, at its own expense, to assume
the exclusive defense and control of any matter otherwise subject to
indemnification by you and you shall not in any event settle any matter without
the written consent of Topo Athletic. You shall cooperate as fully as
reasonably required in the defense of any claim.
Disclaimer
TOPO ATHLETIC, THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR
SUPPLIERS (COLLECTIVELY, THE "TOPO ATHLETIC PARTIES") DO NOT WARRANT
THAT ANY INFORMATION, CONTENT OR MATERIAL ON THE SERVICE IS ACCURATE, COMPLETE,
RELIABLE, CURRENT OR ERROR-FREE. THE CONTENT OR MATERIAL ON THE SERVICE MAY
INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS. THE TOPO ATHLETIC
PARTIES MAY MAKE CHANGES OR IMPROVEMENTS AT ANY TIME. THE SERVICE IS PROVIDED
"AS IS" AND "AS AVAILABLE" AND WITHOUT WARRANTIES OF ANY
KIND EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, TITLE,
NON-INFRINGEMENT, IMPLIED WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE
OF PERFORMANCE OR ANY OTHER WARRANTIES UNDER ARTICLE 2 OF THE UNIFORM
COMMERCIAL CODE AND, TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE
LAW, THE TOPO ATHLETIC PARTIES DISCLAIM ALL WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE. THE TOPO ATHLETIC PARTIES DO NOT MAKE ANY
REPRESENTATIONS OR WARRANTIES REGARDING THE USE OF, OR THE RESULTS OF THE USE
OF, THE SERVICE, WHETHER IN TERMS OF CORRECTNESS, COMPLETENESS, ACCURACY,
RELIABILITY, OR OTHERWISE. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN,
OBTAINED BY YOU FROM THE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY MADE
HEREIN.
THE TOPO ATHLETIC PARTIES DO NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE
SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR
THAT THE SERVICE WILL BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOU
UNDERSTAND AND AGREE THAT ANY CONTENT DOWNLOADED OR OTHERWISE OBTAINED THROUGH
THE USE OF THE SERVICE IS DONE AT YOUR OWN DISCRETION AND RISK AND THAT YOU
WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGES TO YOUR COMPUTER SYSTEM OR LOSS OF
DATA THAT RESULTS FROM THE DOWNLOADING OF SUCH CONTENT. YOU (AND NOT THE TOPO
ATHLETIC PARTIES) ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR OR
CORRECTION.
YOU UNDERSTAND AND AGREE THAT THE DISCLAIMERS SET FORTH HEREIN APPLY TO ALL
CAUSES OF ACTION NOW KNOWN OR WHICH MAY ARISE IN THE FUTURE.
Limitation of Liability
To the fullest extent permitted by applicable laws we, on behalf of our
employees, agents, suppliers, and contractors, exclude AND DISCLAIM liability
for any losses and expenses of whatever nature and howsoever arising including,
without limitation, any direct, indirect, special, punitive, or consequential
damages, loss of use, loss of data, loss caused by a virus, loss of income or
profit, loss of or damage to property, claims of third parties, or other losses
of any kind or character, even if we have been advised of the possibility of
such damages or losses, arising out of or in connection with the use of this
website or any website with which it is linked. You assume total responsibility
for establishing such procedures for data back up and virus checking as you
consider necessary. THIS LIMITATION OF LIABILITY APPLIES WHETHER THE ALLEGED
LIABILITY IS BASED ON CONTRACT, NEGLIGENCE, TORT, STRICT LIABILITY OR ANY OTHER
BASIS.
This Agreement gives you specific legal rights and you may also have other
rights which vary from country to country. Some jurisdictions do not allow the
exclusion of implied warranties, or certain kinds of limitations or exclusions
of liability, so the limitations & exclusions set out in this Agreement may
not apply to you. Other jurisdictions allow limitations and exclusions subject
to certain conditions. In such a case the limitations and exclusions set out in
this Agreement shall apply to the fullest extent permitted by the laws of such
applicable jurisdictions.
Termination
Topo Athletic may terminate any rights granted hereunder at any time. Topo
Athletic may prevent your access to the Website or cancel your Registration
immediately without notice if, in its sole judgment, you breach any provision
of this Agreement or for any other reason (or no reason) whatsoever.
Compliance with applicable laws
The Olde Shoe House Ltd and this Website are based out of Ontario. We make no
claims concerning whether the Content may be downloaded, viewed, or be
appropriate for use outside of the Canada. If you access the Website or the
content from outside the Canada, you do so at your own risk. Whether inside or
outside of the Canada, you are solely responsible for ensuring compliance with
the laws of your specific jurisdictions.
Canada controls the export of products and information. You expressly agree to
comply with such restrictions and not to export or re-export any of the content
to countries or persons prohibited under the export control laws. By
downloading the content, you are expressly agreeing that you are not in a
country where such export is prohibited or are a person or entity for which
such export is prohibited. You are solely responsible for compliance with the
laws of your specific jurisdiction regarding the import, export, or re-export
of the content.
Entire understanding
This Agreement constitutes the entire agreement between you and us, and
supersedes all prior agreements or communications. If any provision of this
Agreement is found to be invalid by any court, the invalidity of such provision
shall not affect the validity of the remaining provisions of this Agreement. No
waiver shall be effective against us unless we make it in writing, and no such
waiver shall be construed as a waiver in any other or subsequent instance.
Headings are for convenience only and have no legal import. This Agreement will
be governed by the laws of the province of Ontario applicable to contracts
entered into and performed exclusively in Ontario. Any court of competent
jurisdiction sitting within Halton, Ontario will have exclusive jurisdiction
and venue for any dispute arising out of or relating to the Service or this
Agreement, and you hereby waive any argument that any such court does not have
jurisdiction over you or such dispute or that venue is not appropriate or
convenient.
Contact us
If you have further questions about this Agreement, please contact us via email
at info@topoathleticcanada.ca or via mail at:
Customer Service
Topo Athletic Canada
c/o The Olde Shoe House Ltd. (TOSH)
P.O.Box 25056
Burlington, ON L7M0V8
PRIVACY POLICY
Last
Updated: November 20, 2015
Topo Athletic, LLC (“Topo”) collects customer information to help us serve you
better. We respect your privacy and are committed to maintaining and using this
information responsibly. The policy described below (“Privacy Policy”)
addresses the use and disclosure of information we collect from you [at this
web site, located at: http://www.topoathleticcanada.ca.
By visiting our website, or providing your information to us, you are accepting
the practices described in this Privacy Policy. If you have read this Privacy
Policy previously, please review it again to be sure you are familiar with its
present terms. The date of the most recent update is listed at the top of this
Privacy Policy. We may update this Privacy Policy in the future. We will notify
you about material changes to this privacy policy by sending a notice to the
e-mail address you provided to us or by placing a prominent notice on our
website.
Information we collect about you
Collection
of Personal Information: We may request personal information
about you such as name, phone number, billing address, shipping address, credit
card information, email and other personal information in various places on our
website. You may choose to provide this personal information in order to access
certain services or features such as completing a purchase, registering for an
account, providing feedback or requesting information. You can always choose
not to provide your personal information, but you may not be able to use a
particular service or feature.
Collection of Non-Individually Identifiable Information: Every time you visit
our website, we may collect information from you that is not personally
identifiable. Examples of this type of information include: the date and time
of your visit, your IP address, the type of Internet browser you are using; the
type of computer operating system you are using, the domain name of your
Internet service provider, the Web page from which you came, and the pages you
visit on our website. The information we receive depends on the settings on
your web browser. This information does not identify you personally; however,
we may use this information in an attempt to identify you or we may combine
this with information that does identify you.
Most websites use “cookies” and/or similar technologies to place information
about a user’s visit to that website in a small data text file that is stored
on the user’s computer. We use cookies to make our website services available
or easier for you to use. For instance, we use cookies to enable you to select
products, place them in your shopping cart and make a purchase. In addition, certain
other affiliated third parties may also deliver cookies to your computer. For
example, we use Google Analytics, a web analytics tool that helps us understand
how visitors engage with our website. These third parties may deliver cookies
to your computer for the purpose of tracking your online behaviors across
nonaffiliated websites to deliver targeted advertisements. You may choose to
have your computer warn you each time a cookie is being sent or you can choose
to turn off all cookies. You do this through your Internet browser settings. If
you choose to turn your cookies off, you will not be able to make a purchase
through our website and you may not be able to access some of our features that
make your site experience more efficient and convenient. If you would like to
place an order without the use of cookies, please contact our Customer Service
Department at (888) 994-9750.
In addition to cookies, we may also use “web beacons”, “pixel tags” and other
web technologies to manage our website and email. These are small graphic
images that allow us or preferred service providers to track non-personally
identifiable analytical information about your visit to our website (such as
pages viewed). We may link the information we collect using these web technologies
to information that identifies you personally.
How we use your information
The information we receive allows us improve your online shopping experience,
making it more convenient, efficient and enjoyable. We may use the information
that you submit to us through the website to: process your purchase, confirm
your orders and communicate to you about account information or customer
service needs, customize your communications and shopping experience,
coordinate contests, promotions, surveys or other website features, improve the
content, usability and functionality of our website, and improve our marketing
and promotional efforts.
If you provide us with your email address as part of a purchase transaction on
our website, or if you choose to receive communications from us, we may
periodically send you newsletters, emails featuring sales information, and
emails requesting your feedback on our products and services. In addition, if
you make a purchase on our website, we may send you order and shipping information.
You can remove your email from our email list at any time. To do so, contact
our Customer Service Department at info@tosh.ca or
(905) 637-7747.
How we share your information
For the purpose of operating our business, we may transfer your information to
third party service providers who act on Topo’s behalf. For example, these
third party service providers may handle credit card processing, shipping,
email distribution, information analysis, and promotional efforts. We provide
our preferred service providers with the information they need to perform their
services and work with them to respect and protect your information.
We may use your information in aggregated or otherwise de-identifiable format
for a variety of business purposes such as reporting, marketing, data analysis
and business improvement. It is important to note that the aggregated or
otherwise de-identified information we use for the purposes described in this
paragraph will not identify you individually.
We may be obligated to cooperate with various law enforcement inquiries and we
reserve the right to share or transfer personal information to comply with a
legal requirement, disclose any activities or personal information about you to
law enforcement or other government officials as we, in our sole discretion,
determine necessary or appropriate, in connection with an investigation of
fraud, for the administration of justice, intellectual property infringements,
or other activity that is illegal or may expose us or you to legal liability.
If we acquire, merge with or are acquired by another company and/or if we
transfer or dispose of some or all of our assets, your personal information may
be disclosed to another company, but in such a case your personal information
will be subject to the Privacy Policy in effect.
Except as otherwise disclosed in this Privacy Policy or with your prior
consent, we will not sell, trade or rent personal information to other
companies as part of our regular course of business.
How we protect your information
We maintain reasonable administrative, physical and technological measures to
protect the confidentiality and security of personal information you submit on
or through our website. For example, when collecting credit card information
for online purchases, we offer secured-service transactions that encrypt your
information in transit. Unfortunately, no website, server, or database is
completely secure or “hacker proof.” We therefore cannot guarantee that your
personal information will not be disclosed, misused or lost by accident or by
the unauthorized acts of others. Further, we cannot control dissemination of
personal information contained in user-generated content you post on or through
our website, and you should have no expectation of privacy in such information.
Please keep this in mind when determining what information you share
online in user-generated content and otherwise.
Links to other sites
This Privacy Policy applies only to our website. At times, we may provide links
on our website to other websites operated by third parties. These links are
provided only for your convenience and intended to add value to your visit.
These websites are independent from Topo and have separate privacy policies and
terms and conditions. We strongly encourage you to review the terms and privacy
policies of any third-party sites before using their sites.
Social
Media Features and Widgets
Our website may include social media features (“Features”) such as the Facebook
Like button, or the "Share This" button or interactive mini-programs
that run on this Site (“Widgets”). These Features and Widgets may collect your
IP address and may set a cookie to enable the Feature or Widget to function properly.
Social media Features and Widgets are either hosted by a third party or hosted
directly on our Site. Your interactions with these Features are governed by the
privacy policy of the company providing it.
Children’s
policy
You must be at least 13 years old to have our permission to use this Website,
and at least 18 years old to register on our site or make any purchases in our
online store. We do not knowingly collect, use or disclose Personal Information
about visitors under 13 years of age. If you are under the age of 13, you can
use this service only in conjunction with your parent’s or guardian’s
permission.
How to update your information
If for any reason you would like to be taken off the email list that notifies
you of upcoming promotional offers or to opt-out of having your personal
information transmitted to our third party service providers, please contact
our Customer Service Department at info@tosh.ca or
(905) 637-7747. Please note that if you decide to opt-out of all third-party
transmissions of your personal information, we may not be able to process your
order.
If you have created an account during the ordering process, you can login to or
manage your account by clicking the "My Account" link at the top of
any page. After logging in, you will be able to modify your contact
information, update your billing and shipping addresses, view past orders, or
delete your account completely.
How to contact us
If you have further questions about our Privacy Policy or comments on how we
can improve our website experience, please contact us via email at info@topoathleticcanada.ca or via mail at:
Customer Service
Topo Athletic Canada
c/o The Olde Shoe House Ltd. (TOSH)
P.O.Box 25056
Burlington, ON L7M0V8
